Do you have a Complaints Procedure?
Provision of Service Regulations.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried our to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify and problems as soon as possible. Either call, write or email us on the details provided on our website.
We aim to respond with 1 day of receiving your complaint and where possible, will provide you with a date to remedy and issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.